Disasters and accidents can happen, but we are here to help when they do. We have serviced many satisfied customers over the years and this is what some have had to say:
I was in a panic!! Water had seeped into my basement from overwatering. It was running through the carpets onto the floors. I made the call to Concord and Help was here within the hour with equipment in great working condition! Justin was kind, efficient and effective!!! So knowledgeable, too, letting me know the insurance standards for my 1970-built home. I could only say "I didn't know that!" I will be very confident to Call on Concord again in the future!
I fully recommend Concord as they are fast to respond and willing to go above and beyond to make sure you have the best help possible. Justin knows his stuff and is always ready to answer any questions.
Working with Concord is a breath of fresh air! Whenever we need them, they are ready to assist (and with enthusiasm)! They are onsite quickly, their pricing is fair and they provide quality results in a timely fashion. I could not ask for a more seamless business relationship! Knowing how they operate behind the scenes not only makes me want to recommend them to everyone, but they will always be my personal first choice for any restoration/carpet cleaning needs!
Reliable, Efficient, Effective and Friendly! I have hired Concord for carpet cleaning for our apartment complex (units, hallways, the whole building) for years and they have never let me down. Justin has got every oil, lipstick, and dirt stain out of our carpets with efficiency and always excellent customer service. He went above and beyond to get lipstick stains from my carpet that my toddler decided to decorate the floor with free of charge. Highly recommend Concord! Wouldn't go with any other.
Concord Restoration turned my sewer back-up disaster into a manageable, positive experience! Justin has far exceeded every expectation I had for an individual in the 'construction' industry. Extremely knowledgeable, quality work, work was completed early and within budget!!!! It's very apparent he's a hardworking man with integrity and outstanding customer service and communication skills. I would absolutely use them again and HIGHLY recommend to others.
We had sewage backup and it flooded our house. Concord was recommended for restoration. Although we were hundreds of kilometers away and couldn't always attend to the situation, Justin was very helpful in our absence, taking care of everything and always updating us about the progress of the work. We are extremely happy with his professionalism, dedication and the honesty he showed to us. We are very pleased with the works well done. I am looking forward of having their service once again in the future and would recommend to anyone without hesitation.
Justin was referred to me through a plumbing company. He came and inspected my property immediately, after it suffered water damage from a sudden leak, providing options and solutions. He conferred with me in private to see what I was comfortable with as a landlord. He answered all of my questions and fixed the problem right away. The service was fast, complete and thorough with a reasonable price.
Our sewer line backed up and the guys at Concord were able to come give us a free estimate quickly and get the job cleaned up a few hours after we called them. Awesome to work with! Fast and great service!
Justin came to our house late on Christmas Eve and helped save our holidays entirely after our water main blew. He was quick to react to our flood, gave us good advice and provided clear and quick communication throughout the entire process. I would easily recommend Justin, and would use him again without hesitation. Thanks again, Justin
I called Justin about my basement flooding. He was at my house within a half an hour!! He was very up-front about what needed to be done and gave me good advice on how to save that crazy $2000 deductible! We put in some drying equipment and some work on my part and all is good! I would most definitely recommend Concord to anyone!! Kamloops is very lucky to have a business like this in town!! Thank you Justin!!
Justin was very quick and nice. I would recommend him and the company to anyone with water issues. Very diligent and knows what he is doing.
We have dealt with Concord on two different occasions. They are by far willing to go above and beyond all expectations!! They do a phenomenal job and I would recommend them for any restoration issues. Justin is a great guy and is very empathetic to everyone’s situation and will do the best he can in all situations! I would not deal with any other company! In our opinion, the best in Kamloops! Thanks, Concord!
My toilet backed up and overflowed into my bathroom, part of the kitchen and the crawlspace below last Thursday night. I so appreciate the prompt response from Concord. Justin talked me through my options and we came up with a plan to mitigate the damages. I would recommend them to all my family and friends
In the last year I've had a sewer backup and a flood. Both times I called Concord. They arrived right away to save the day. The service is great; wonderful people to work with. I highly recommend concord for any restoration needs.
Great Service!! We had an after-hours emergency. Justin was very quick and efficient. He was here within minutes and started the cleanup right away. He is very personable and knowledgeable. He explained everything to us and did a great job. Thank you Justin! Highly recommend this company!!
I've had to call Justin several times and he's always fast and professional. He makes a point to support the customers in their best interest and clearly loves his industry. For quality work from a worker who never stops smiling, make sure to call Concord!
Working with Justin and his team is easy and pleasant! They are always on time, they stay on budget and their work looks great. They keep us updated and stick to their schedule. Very happy every time! Great work!
Had an on-the-spur-of-the-moment need and within a few hours Concord was here. Technician was great. Owner showed up personally when the job was complete and again was great. The job was done with care and efficiency and I would highly recommend them for any project or repair around the house that you may be looking to have done.
Made a call to Justin, not knowing how much work we possibly would have. He came right away and assessed the damage to our rental unit. He started immediately cleaning up after the water damage. I would highly recommend him and our insurance broker assured me that they have used Justin many times and trusted him. It was nice knowing that our place was looked after so well. Justin is efficient and very friendly. I hope to never have damage again; however, I have no problem referring him to family and friends. Great job Justin and Thanks again.
Ken & Lori M.
Justin quickly came to dry out my flooded basement, and Bill not only did an excellent job, he was very friendly and professional!
Justin from Concord Restoration was a lifesaver for us. He was very professional and prompt and was able to help us with a water issue in our basement. He also connected us with other services that we required. We would highly recommend him to everyone we know. Thank you so much, Justin.
Justin was over today to help us with a water line break in our home. He was very friendly, knowledgeable and compassionate. Came prepared to do the job. I would recommend and do plan on using again.
Hands down I would recommend Justin for any type of carpet cleaning or restoration that needs to be done. Justin is professional and helpful; we have called him for all sorts of things and he has always taken care of us.
Excellent quality service! I have used Justin and his team for my business and my home. Always on time and can do wonders with stains. Great advice, too. The best service in town.
I would highly recommend Concord Restoration Services to friends and family. Justin was professional and helpful, resolved the situation for us and followed up to make sure we were satisfied.
Well-managed company with integrity and honesty. Care about their customers and relationships.
We are new in Kamloops, so we did not know about Concord, about Justin and his team. Fortunately, our friendly Mr. Rooter recommended them. Now we are grateful to all those professionals. Our bathroom renovation went so smoothly. Justin and Bill were there for us. Everything Bill did was simply perfect. Thank you!
Justin came immediately after I placed a call to him. He discovered where my water leak was and the next morning he was at my door to remove the damaged wall and flooring. Justin is very professional and knowledgeable. I would not hesitate to use his company again. I will certainly recommend him to any friends and family that may require this service. Well done, Justin! I appreciate the great work you did for me. Kamloops is lucky to have such a great company to service our area.
Had Justin come to my home today and clean two living rooms and a bedroom, after our lovely pets had a bit of an accident on the carpets!! He was quick and thorough, left our rooms so much cleaner and lemony fresh!! I was so impressed with his expertise, and consulted with him on a few other matters around the home before they became a real issue. Amazing professional cleaning for hire, HIGHLY RECOMMEND to anyone needing any cleaning done around your home!! Thank you so much Justin for your visit. It was a pleasure meeting you!!
We had a water pipe burst situation. So we called Justin. I couldn't have asked for a better person in that situation. He was thorough. Explained is precisely what was needed. Worked with my landlord, picked up my calls, he’s great. highly recommended.
Impressed with the speedy response of Concord. They arrived within a half hour of being notified of our flood and dealt with the problem with experience and efficiency.
We have luckily not needed Concord's restoration services, but we have always been very happy with the carpet cleaning that Justin has done for us. He responds to our calls, arrives on time, is efficient and personable, and does a great job on the carpets.
I was on holidays and did not have any internet. Totally unplugged. A house sitter was in my house and my water pipe froze and flooded my rec room in my basement. Justin was called in and started the job and got everything all dried out without even a deposit, so when I came home it was all ready to be restored without a real guarantee he was going to get paid. My hat goes off to him and his crew for doing a really good job.
Awesome, great service. Justin was very good. Would recommend him to anyone needing help.
I have never been treated with such respect and honesty. I had no knowledge of professional carpet cleaners..I lucked out picking Concord....there was no pressure sales....and I was left feeling like I was in control. He gave me options and I chose. A quote was then given to me right away. This company will be in my conversations. Well done.
Had a pipe burst in my home and wasn't sure what to do. Called my insurance company and they gave me the names of a few companies that I could call. One of them was Concord. Called Justin and he explained the process and they had equipment in my home ASAP to get things dried up. Justin and his crew worked to do the repairs in my home after and I was extremely pleased with the work done to get things back to normal. I would highly recommend them anytime!
Great service, above and beyond my expectations. Arrived on time, worked hard and made sure the job was done within budget and you could see the care taken during the work. Friendly and trustworthy. Highly recommend this company.
Such professionalism and quality of work! They were fast and efficient, getting our roof repair estimate done and the repair completed in no time. Looks amazing, definitely will call again!
Have used Justin and his team over the years and have to say they have always gone above and beyond. They show up on time. They are polite and professional. Strongly recommend them.
I used Concord to clean my carpets. They came when scheduled and did a great job. Staff was friendly and professional.
I have never been treated with such respect and honesty. I had no knowledge of professional carpet cleaners, but I lucked out picking Concord. There was no-pressure sales and I was left feeling like I was in control.
Great service above and beyond my expectations. They arrived on time, worked hard, and made sure the job was done on budget and you could see the care taken during the work. Friendly and trustworthy. Highly recommend this company.
Such professionalism and quality of work! They were fast and efficient, getting our roof repair estimate done and the repair completed in no time. Looks amazing! Definitely will call again!
I have used Justin and his team over the years and have to say they have always gone above and beyond. They show up on time. They are polite and professional. Strongly recommend them.
I used Concord to clean my carpets. They came when scheduled and did a great job. The staff was friendly and professional.